Customer service

Ordering

If you want to buy an article, you can click on the ‘order’ button. Here you can fill in your details, and you can choose how you would like to pay. You can finish the transaction by clicking on the ‘place order’ button.

 Delivery

Most articles will be shipped to you in 2 to 4 days. In case of a delivery delay, our costumer service will contact you to make a new arrangement concerning the delivery date.

 Shipping costs

All our prices are including the taxes, but without the delivery costs. These costs depend on the quantity of the purchased articles and the brand.  You can see exactly how high the delivery costs will be in your digital shopping cart before the order has been placed.

All our shipments are based on DDU

 Approval period

For many articles, we have a policy regarding the approval period for 7 days. Within this period, you can check the quality of the purchased articles yourself. If you want to make sure that the article(s) that you would like to buy is returnable, please contact our customer service.

Articles that can’t be returned:

- photo wallpaper

- rolls that have been opened

- too many ordered wallpaper rolls

- wallpaper that has to be ordered especially for you